ALC FAQ’s cover some questions we are commonly asked by clients. If your question is not answered here, our Customer Support Agents are ready to assist you on ALC’s LiveChat.
Our quotations are valid for 30 days. Please contact us if you need a revalidation as this can be completed quickly.
Standard quotations, i.e. 5m – 8m post top columns, can be undertaken on the Sales desk and can take just a couple of hours.
Non-standard quotations must pass through our Technical Department to check suitability. These can take up to 3 days for columns we have drawings for, and up to 7 days where new drawings are required.
An email will be sent to you to advise the latest date you will receive your quotation. We pull out all the stops to ensure that your quotation is turned around in the quickest time possible.
Please email email@example.com and advise the following:
- Height and type of lighting column required.
- Lantern (and/or any other attachments) to be installed.
- Scheme Location (for windage and altitude values).
If you do have any other information, perhaps a scheme name (in case a quote has already been provided for the same scheme) or any documentation (e.g. Bill of Quantities, specification & scheme documents), this would expedite the process.